Assessing Patient Satisfaction levels with Childbirth Services provided at SSSGH, Puttaparthi
Childbirth is not only a clinical event but also a profound psychological experience for women. The assessment of women’s subjective satisfaction during labour provides a useful indicator of the quality of care provided by the hospital. While India has made notable progress in improving maternal health indicators, quality of care during childbirth remains a concern. According to the National Family Health Survey-5 (2019–21), over 88.6% of births in India now occur in health institutions. However, institutional delivery alone does not ensure a satisfactory childbirth experience. Studies have highlighted that nearly one in three women in India report experiencing disrespect or abuse during labor and delivery (WHO, 2018).
In light of these findings, this study aims to evaluate the satisfaction levels of women who gave birth at Sri Sathya Sai General Hospital (SSSGH), Puttaparthi, a facility known for offering completely free maternal services. We conducted a primary survey and our sample size is 100 mothers randomly selected from five mandals of Sri Sathya Sai district who delivered at the hospital within the last one month of their delivery. The primary objective is to assess the extent of patient satisfaction and to identify key drivers that shape their childbirth experience. The motivation channelizes from the need to prioritize women’s psychological well-being alongside clinical outcomes. Gaining insights from patients’ perspectives is essential for enhancing the quality of maternity care at public institutions like SSSGH, while ensuring it is not only clinically effective but also respectful, responsive, and supportive towards women’s emotional well-being.